General Terms and Conditions
The general terms and conditions of the online store ledacoz7.com (hereinafter: the online store, also derivatives of "we") are compiled in accordance with the Consumer Protection Act (ZVPot) , the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).
The online store is managed by the company Ledacoz7, Žan Janc s.p., Vel. Brusnice 62a, 8321 Brusnice, Slovenia.
The general terms of business determine the operation of the online store, the rights and obligations of the user and the store, and regulate the business relationship between the online store and the customer.
The customer is bound by the general terms and conditions that are valid at the time of purchase (submission of the online order).
Availability of information
Ledacoz7, Žan Janc s.p. undertakes to always provide the buyer with the following information:
- the identity of the company (name and registered office of the company, registration number and tax number),
- contact information that enables the user to communicate quickly and efficiently,
- essential characteristics of goods or services (including after-sales services and guarantees),
- availability of products (each product offered on the website should be available within a reasonable time),
- terms of product delivery (method, place and delivery date),
- all prices must be clearly and unequivocally specified and it must be clearly shown whether they already include taxes and transport costs,
- method of payment and delivery,
- validity period of the offer,
- the period in which it is possible to withdraw from the contract and the conditions for withdrawal,
- an explanation of the complaint procedure, including all information about the contact person or customer service.
Offer of items
Due to the nature of online business, the offer and prices in the online store are updated and changed frequently and quickly.
The prices and offers of the items are time-limited, and with the passage of time the company Ledacoz7, Žan Janc s.p. reserves the right to extend the offer, change the price or withdraw the offer.
Order from
The contract of sale between the online store and the customer is concluded the moment the online store sends the customer the first email about the status of his order. From this moment on, all prices and other conditions are fixed and apply to both the online store and the customer. The person with the information specified when placing the order is considered a buyer.
The Purchase Agreement (i.e. the first e-mail notification of the status of the order) is stored electronically on the server of the online shop.
Delivery time
All orders placed on weekdays before 1 p.m. are shipped the same day in the case of cash on delivery or via PayPal. Orders with payment by advance invoice or we send the direct bank transaction as soon as we receive the payment. Orders placed during weekends and holidays are shipped the next business day.
Payment methods
The online store allows the following payment methods:
- by transfer to a bank account upon receipt of the pro forma invoice,
- cash on collection via GLS delivery service,
- by PayPal to the company's account,
- by credit card.
Delivery costs
Delivery costs are €3.60 for purchases up to €50. In cases where the value of the order is higher than €50, the delivery cost is free.
If the ordered package is picked up at the Petrol service station, Petrol (not the online store and not the GLS delivery service) will charge you for the service of delivering the package to the customer according to the price list described at their website. The amount applies to each individual delivered package.
Invoicing
The customer receives the invoice to the specified email address after receiving the package.
The price and all costs related to the purchase are detailed on the invoice. The buyer is obliged to check the correctness of the data before placing the order.
Prices
All prices in the online store are listed in euros and do not include VAT. In accordance with the Value Added Tax Act (ZDDV-1), we are not a taxpayer and payment of VAT is not required.
Prices are valid at the time of placing the order. The prices are valid in the case of payment with the above-mentioned payment methods, under the above-mentioned conditions.
Despite our best efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, or in the event that the price of the item changes during the processing of the order, the online store will allow the customer to withdraw from the purchase.
Discounts, promotional codes or coupons etc. as a rule, they do not add up to each other. Code or coupons cannot be exchanged for cash.
discount coupon
Codes or discount coupons bring benefits when purchasing through the online store and are limited in time, and must be used within a limited specified period, otherwise they are invalid. You can find the active discount code on the front page of the advertising message, on the page of the individual department, in our e-newsletter or other media.
In the event that the customer uses a discount code, but later cancels the order with the used code of his own free will, he is no longer entitled to a new benefit from this code.
The discount code can be a one-time code, meaning you can only use it once. The combination of different types of benefits (discount code, promotional code and bonus) within the same order is not possible. The discount code can also be multiple, especially when it comes to general discounts during a certain period of time or discounts provided by our business partners.
Using a discount coupon
Only one discount code can be applied per purchase.
- Choose the product you want to buy and put it in the cart.
- When you complete your purchase at the checkout, enter the discount code in the DISCOUNT CODE box and click the CONFIRM button
- Once you have entered the discount code, the value of the discount code will be automatically deducted from the price of your order. You will be left with a balance to pay.
Rules for prize draws
Definitions
The organizer of the prize game is the company Ledacoz7, Žan Janc s.p., Vel. Brusnice 62a, 8321 Brusnice, Slovenia. A prize draw participant is a person who participates in the prize draws. The prize winners are determined randomly by the computer selection function or by the Organiser's jury.
Eligibility to enter the prize draw
Participants in the prize draw are natural persons who are citizens of the Republic of Slovenia. Persons employed by the prize draw organiser and their immediate family members, as well as persons employed by other legal entities connected with the prize draw, are not eligible to participate in the prize draw. Legal persons cannot be a participant in the prize draw. Persons who do not accept the rules of the prize draw are not eligible to enter the prize draw. By entering the prize draw, the entrant is deemed to have accepted the rules of the prize draw.
Rules for participation in the prize draw
In order to participate in the prize draw, it is not necessary to purchase the services or products of the prize draw organizer.
Electronic prize draw
All participants of the prize game can take part in the draw. One participant can participate in the prize draw only once. The result of the draw is final. Appeal is not possible. The winner will be informed about the receipt and method of accepting the prize by e-mail or through another means of communication.
Obligations of the prize draw winner
The prize cannot be paid in cash and cannot be exchanged for another item.
The winner is obliged to provide the prize draw organiser in writing with his/her personal details - name, surname, address, e-mail address and telephone number, all within two days of being notified that he/she has won the prize.
Payment of all taxes on prizes (including VAT) is the responsibility of the Promoter. The Organiser is not responsible for any taxes that may arise in connection with any other prizes. If the Prize Winner fails to comply with all obligations, the Prize Winner shall be deemed not to accept the Prize and the Organiser shall be released from all obligations under this Prize Draw to the Prize Winner and shall be entitled to dispose of the Prize for any other purpose whatsoever. Prizes are non-transferable.
If, for any reason, the prize draw organiser does not receive all the necessary information and a declaration that the winner wishes to receive the prize within three working days of the date on which the winner is notified that he/she has been entered into the prize draw, the winner shall be deemed not to accept the prize, and the prize draw organiser shall be released from any and all obligations under the prize draw and shall be entitled to dispose of the prize for any other purpose whatsoever in respect of the prize draw.
Protection of personal data
The prize draw organiser shall protect all personal data obtained from entrants in connection with the prize draw in accordance with the regulations governing the protection of personal data. The Organiser may use the personal data obtained from the participants only for the purposes for which it was obtained. The participant agrees that the Organiser may send him/her notifications regarding the Organiser's offer. The participant or his/her guardian or legal representative may withdraw his/her consent to the use of the personal data obtained in the prize draw for direct marketing purposes at any time. The prize draw organiser reserves the right to organise the prize draw as a public event. By participating in the prize draw, the participant gives his/her name and address permission to be used in the prize draw organiser's audio, photo and video material. The participant authorises the prize draw organiser to publish his/her personal data in the mass media and on the Internet in order to inform him/her about the results of the draw or to claim the prize.
Publication of the rules of the prize draw
By submitting their details, entrants agree that they are aware of the rules and undertake to comply with the rules of the prize draw. In the event of any dispute or ambiguity, these rules shall prevail over any other publication, whether in print, electronic or any other form.
Purchase process
- Product selection: select a product in the online store. After clicking the ADD TO CART button, the selected product is moved to the cart. You can continue with the purchase, add another product with the same selection process or several other products, or you can complete the purchase. Use the VIEW CART button to move to your shopping basket, where you can continue to the next step with the PROCEED TO CHECKOUT button.
- Removing a product from the shopping cart: in the online store, there is a shopping cart icon in the upper right corner, in which (after clicking on the icon) the user will see the products that he added to the shopping cart while browsing the online store. If the user wants to remove a certain product from the shopping cart, he must click on the number of products and select 0 and confirm by clicking UPDATE CART. This will remove the selected product from the cart, or click the x button located to the left of the product. Then proceed to the next step by clicking the PROCEED TO CHECKOUT button.
- Review of the order: in the second step, it is necessary to fill in all the required fields, which are marked with an asterisk.
- Delivery address: The user must provide the required contact information marked with a red star (name, surname, e-mail address, address, city, postal code and telephone number), which we need to confirm and complete the order and deliver the product.
- Payment method: the user can choose between a direct bank transaction, cash on delivery, payment by credit card or PayPal.
- Agreeing to the terms of business: before making the payment, the user indicates that he agrees to the terms of business (mandatory).
- Order continuation: by clicking on the PLACE ORDER button, the user moves to the next step of the order.
- Payment confirmation: if the order has been successfully placed, the user will see "Thank you. Your order has been accepted,” and order and delivery information.
Purchase notification process
- Order Confirmation
After submitting the order, the buyer receives a notification by e-mail that the order has been accepted. The online store reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. The online store can call the customer on his contact phone number to check the data or to ensure the accuracy of the delivery. The products displayed in the online store are generally in stock. In the event that the product is not in stock, the online store will inform the customer about this and inform him of the product's delivery date. If the delivery time is very long and the buyer does not want to wait, the buyer can inform the online store about this, which will remove the item from the order and return any funds already paid to the buyer, and either deliver the other items from the order at the buyer's choice, or cancel the entire order. Spletna trgovina ne prevzema nobene odgovornosti za škodo, ki bi nastala zaradi daljših dobavnih rokov ali zaradi nedobave artiklov, ki jih nima na zalogi.
- The order has been shipped
The online store prepares the article within the agreed time frame, ships it and informs the customer about it by e-mail.
In the event that the buyer decides to cancel the order in time, he must notify the seller immediately by e-mail to the address info@ledacoz7.com. If it happens that the order has already been shipped, the buyer rejects the shipment to the delivery service.
Purchase for legal entities
The purchase process for legal entities is exactly the same as for natural persons, except that the company name must also be entered when reviewing the order.
The consumer's right to withdraw from the contract
In the case of contracts concluded at a distance, the consumer has the right to inform the company unequivocally that he withdraws from the contract within 14 days to the email address info@ledacoz7.com or through some other communication channel, without having to give a reason for his decision.
The deadline starts counting one day after the date of collection of the items.
In addition to the returned product in its original packaging, the customer withdrawing from the contract must also attach an invoice. The consumer must return the goods to the company no later than 14 days after the notification of withdrawal from the order. The consumer returns the goods to the address: Ledacoz7, Žan Janc s.p., Velike Brusnice 62a, 8321 Brusnice, Slovenia. The only cost charged to the consumer in connection with the cancellation of the order is the direct cost of returning the goods.
We do not accept returned shipments with a ransom. Returned packages sent with a ransom note will be refused.
The consumer must return the item to the seller undamaged, unused and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer. The consumer may not use the articles unhindered until the withdrawal from the contract. The consumer may inspect and test the items to the extent necessary to determine the actual condition. The consumer is responsible for the reduction in the value of the goods, if the reduction is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods.
The consumer does not have the right to withdraw from the contract in the case of contracts, the subject of which is an article that has been manufactured according to the precise instructions of the consumer, that has been adapted to his personal needs, that due to its nature is not suitable for return, that is perishable or that has already expired.
The company returns the received payments to the consumer with the same means of payment that the consumer used, unless the consumer has explicitly requested the use of another means of payment and the consumer does not bear any costs as a result.
In case of withdrawal from the contract, where a bonus, discount code or promotional code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount is returned to the user.
Material error
A material error is when:
- the article does not have the properties necessary for its normal use or for circulation;
- the article does not have properties that are necessary for the specific use for which the buyer is buying it, but which was known or should have been known to the seller;
- the article does not have properties and features that have been explicitly or tacitly agreed or prescribed;
- the seller has delivered an item that does not match the sample or model, unless the sample or model has been shown for notification purposes only.
The buyer must notify the online store of any material defect, together with a precise description of it, within the statutory period and at the same time enable inspection of the item.
Liability for material errors
The seller is liable for material defects that the item had when the risk passed to the buyer, regardless of whether it was known to him or not. The seller is also responsible for those material defects that appear after the risk has passed to the buyer, if they are the result of a cause that existed before that. A slight material error is not taken into account.
Delivery
Our contractual partner for the delivery of shipments in Slovenia is GLS delivery service, but the company Ledacoz7, Žan Janc s.p. reserves the right to choose another delivery service if this order can be fulfilled more efficiently.
Security
The online store uses appropriate technological and organizational means to protect the transfer and storage of personal data, orders and payments. The provider does not assume any responsibility and cannot be held liable for any damage to computer/hardware or other property, as well as possible introduction of viruses that could affect the user's equipment as a result of visiting the website, downloading texts, images, data.
Ratings, opinions and recommendations
Opinions, evaluations and recommendations written by customers are part of the functionality of the online store and are intended for the community of all users.
The online store allows any user of the online store to write an opinion, and www.ledacoz7.com reviews them before final publication. The online store will not publish opinions or contributions that are in any way offensive, inappropriate or that, in the online store's opinion, do not provide benefits to other users and visitors.
By submitting an opinion or comment, the user expressly agrees to the terms of use of his opinion or comment and allows the online store to publish part or the entire text in all electronic and other media. The online store has the right to use the content of the opinion or comment indefinitely and for any purpose that is in the business interest of the online store, including publication in advertisements or other marketing communications. The author of the opinion simultaneously declares and guarantees that he is the owner of the material and moral copyrights for the written opinions and comments and that he transfers these rights non-exclusively and indefinitely to the company Ledacoz7, Žan Janc, s.p.
Limitation of liability
The online store does its best to ensure that the information published on the website is up-to-date and correct. However, product features, delivery times or prices can change so quickly that the online store sometimes fails to correct the information on the website. In such a case, the online store will notify the customer of the changes and allow him to withdraw from the contract or exchange the ordered item.
The online store has the option of withdrawing from the contract only if an obvious error is found (Article 46 of the OZ). An obvious error is considered to be a mistake in the essential properties of the article and all mistakes which are considered decisive according to the customs of the store or according to the customer's intention and which the online store would not have confirmed or concluded a contract with had it been known. This also includes obvious pricing errors.
Exclusion of liability
We reserve the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. In the event of technical problems on the website, we reserve the right to cancel orders that were affected by the technical error. In case of cancellation of orders, we will notify you as soon as possible and inform you of further steps. The user must provide adequate protective equipment before accessing the website.
Complaints and disputes
The company Ledacoz7, Žan Janc s.p. respects the applicable legislation on consumer protection and makes every effort to fulfill its duty to provide an effective complaint handling system.
The complaint is submitted via the email address info@ledacoz7.com. The appeal process is confidential. The responsible person from Ledacoz7 will confirm that he has received the complaint within five working days, inform the customer how long it will take to process it and keep him informed throughout the process.
The online store is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs required to resolve the dispute, which is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, www.hempethica.com makes every effort to resolve any disputes amicably.
Out-of-court settlement of consumer disputes
In accordance with legal norms, the online store does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a consumer may initiate in accordance with the Act on out-of-court resolution of consumer disputes.
Ledacoz7, Žan Janc s.p., which as a provider of goods and services enables online shopping, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS). The platform is available to consumers here.
The aforementioned regulation comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.